Right of withdrawal

When you return your order, we will refund the amounts paid by you. Including the shipping and payment costs, you incurred when ordering. The return itself is for the account of the customer. 

Withdrawal form (download) Strike out what does not apply

(only complete and return this form together with the articles if you wish to withdraw from the contract)

To: Vitex Natura Wholesale, Cantecleerstraat 42, 6217 BX Maastricht, info@vitexnatura-wholesale.com

I / We * share / share (*) hereby inform you that I / We (*) revoke / revoke our agreement regarding the sale of the following goods (*): _________________________________

Ordered on (*) / Received on (*): _________________________________

Order number (found on invoice, receipt and shipping confirmation): ________________

Name : ___________________________________________________________

Address: __________________________________________________________________

Signature of consumer (s) (only if this form is submitted on paper)

Date: ______________________________________________________________________________

Right of withdrawal: You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically receive the last good. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (for example, in writing by post or e-mail). You can use this withdrawal form for this, but you are not obliged to do so. You can also send this form or any other clearly formulated statement by email to info@vitexnatura-wholesale.com. If you make use of this option, we will immediately send you a confirmation of your revocation by e-mail. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired. The product can only be returned if the product is still returned unused in the original, undamaged and unopened packaging (the product must not be used and must still be salable; the customer can view the product, but not break the closure, unpacked or put into operation). You bear the costs of the return shipment yourself. The product must be undamaged and complete and send in the original packaging, sufficiently stamped, to:

Vitex Natura Wholesale,

Cantecleestraat 42

6217BX Maastricht The Netherlands.

Consequences of the revocation: If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs, immediately within 14 days of receipt of the goods from us. We wait for the refund until we have received the goods back.

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